OverviewA predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto diallers it will connect answered calls directly to agents helping to reduce idle time.
Packed full of features the predictive dialler has powerful options to generate higher rates of connection, increase conversions and easily disposition calls.
With an in-house development team, we can integrate our predictive dialler with various software through our API. Helping your contact centre manage calls efficiently and all in one place.
We’ve made it easy to get started, with packages to best suit your needs and don’t worry we won’t tie you into long term contracts either.
DetailsPredictive diallers work out when agents will be free to take the next call and then dial numbers on the agent’s behalf.The dialler uses algorithms to work out the exact time that an agent is finishing up with a call and then dials another number.
The Protalk Dialler automatic dialling software is packed full of the features that customers want. From the ability to provide on-call management including whisper coaching to appointment reminders and workflow automation, almost everything your call centre may need.
Simple clean interface. Give your agents everything they need from scripts to customer details to notes.
The software places calls based on the availability of agents reducing wait times.
Maximize calls, Primo Dialler predicts when an agent will become available by calculating live and past data.
Our auto dialler eliminates wasted time from your sales/customer service operatives waiting for a call to be answered.
Maximises management time through sophisticated lead management, call-back handling and more...
Identify best time to call so that your teams are speaking to the optimum level of people.
A predictive dialer is an automated phone dialer system that makes calls even before agents conclude the current call or become available for the next. The predictive dialer’s purpose is to reduce agent idle time while enhancing productivity by eliminating the need for agents to spend time dialing numbers.
Predictive dialer is an ideal automated phone dialer system for businesses with high call volumes. Using a predictive dialer, these organizations can greatly increase productivity by minimizing idle time and increasing agents efficiency.
The key distinction between a predictive dialer and an auto dialer is that, where auto dialer software use simple algorithms to place calls only after the current call has been completed, predictive dialers use machine learning and place calls even while the current call is still active.
Predictive dialers use advanced mathematical algorithms and historical data to predict which agents will be available to take the next call. Based on this, the dialer will call the next number on the list on behalf of that agent. This will save time and reduce idle time.
